Colleges

Offering an outstanding syllabus is an essential part of having a flagship campus but students agree that their decision regarding where to attend college is influenced by additional factors, including the customer service they receive during the exploration phase and enrollment process!

 

3D-ED is here to support your efforts to create a world-class customer service experience for students and staff.

 

  • Find Out How Your Prospective Customers Really View Your Campus! People are constantly evaluating your programs. 3D-ED’s Mystery Shopping/Customer Service Assessment is a qualitative study which provides administrators comprehensive data and an unbiased report of findings for your campuses.   Our proven methodology and expertise quickly identifies strengths, uncovers areas requiring improvement and provides recommendations to assure an effective customer service strategy.
  • Get Your Team Excited About Customer Service! 3D-ED offers strategic planning and leadership training to outline the importance of having a customer service framework.  Every campus has its own personality, strengths and challenges but having a standardized approach for the recruitment process is important.  Contact our team to learn how 3D-ED can provide support that makes sense for your organization!
  • Equip Your Staff With The Skills That Help Them Succeed!  Delivering excellent customer service is not a talent — it’s a skill that must be developed.  Regardless of your budget, our iCare© Customer Service Curriculum or Professional Development Training will transform your front line staff into customer service gurus.
  • Sustain You Customer Service Edge! Our iCare© Visitor Voice Survey isn’t like any survey you’ve seen before!  By simply scanning a QR code displayed at the front office of any of your campus locations or going to a dedicated web address, visitors can give immediate feedback on their customer service experience. Automated reports are provided in order to track trends and identify training needs. For staff and faculty – check out the iCare© Employee Voice Survey!
  • Transform Your College To Deliver Culturally Competent Customer Service – in an ever-changing world let 3D-ED help you tackle this important topic!