Professional Development and Certified Training
iCare™ Customer Service Training – Purchase our cost-effective curriculum and deliver your own training or have one of our school customer service experts deliver a collaborative on-site workshop. Let our practical training solutions revitalize both entry-level and seasoned staff members.
Opportunity of Conflict – At 3D-ED we know that dealing with challenging customers and situations provides a unique opportunity to win-over a demanding parent or co-worker. This session will train your staff how to defuse emotionally charged customers and build relationships during times of conflict.
3D-ED Academy – Customized professional development sessions and certification programs covering a range of essential topics for leadership, frontline staff and student ambassadors. For more information contact firstname.lastname@example.org
Mystery Shopping and Customized Evaluations
Departmental & School Assessments – What percentage of your parents/families feel welcomed at your schools? Mystery shopping can sound a little scary. However, parents and staff are constantly evaluating your schools and district office/departments, which is why 3D-ED offer an impartial review of your current practices. Our school district experts provide critical insight as seen through the eyes of the customer. If you are striving to improve your reputation, increase or retain enrollment, strengthen community and employee relationships or simply be viewed as the school district of choice – having a strong customer service program is key to your success! 3D-ED will help you quickly identify areas of success, uncover where improvements are needed and provide a baseline for standards of excellence.
iCare Visitor Survey – A unique and cost effective product allowing you to gather feedback from all visitors to your campus in real time. Show you care while reaching an audience you have never been able to survey before.
iCare Employee Survey – Designed to gather positive feedback from employees and create a culture of caring in the workplace.
iCare Curriculum – A proven methodology that provides a comprehensive introduction to the universal needs of every customer. The iCare curriculum includes an instructor guide, inspirational video, PowerPoint presentation and participant materials.
SCoPE, School Communications Performance Evaluations – SCoPE is a survey and detailed analysis program designed solely to inform and improve school communications with three key audiences; Faculty and Staff, Parents and Families, Community. Through the SCoPE program, districts uncover where communications are working, where they are not, and most importantly, what they can do about it. SCoPE Surveys take the guesswork out of school communications.